Frequently Asked Questions โ€” Dazzle N Graceโ„ข

Frequently Asked Questions

Everything you need to know โ€” answered with honesty and care.

๐Ÿ“ฆ Orders & Shipping

How long does delivery take?

We typically dispatch orders within 1โ€“2 business days. Delivery takes 4โ€“7 business days across India depending on your location. Expedited options may be available at checkout.

Do you offer Cash on Delivery (COD)?

Yes! COD is available on select orders and locations. You will see the COD option at checkout if it is available for your pin code.

Can I track my order?

Absolutely. Once your order is shipped, you will receive a tracking link via SMS/email. You can also WhatsApp us at +91 6290925869 for a live update.

Do you ship outside India?

Currently we ship across India. International shipping is coming soon. Stay tuned or contact us for special requests.

What if my order is delayed?

Delays can occasionally happen due to courier issues or high-demand periods. Please WhatsApp us and we will personally follow up with the courier on your behalf.

๐Ÿ”„ Returns & Exchanges

What is your return policy?

We accept returns within 7 days of delivery for items that are unused, unwashed, and in original packaging with tags intact. Please contact us to initiate a return.

Can I exchange for a different size or colour?

Yes, exchanges are accepted within 7 days subject to stock availability. WhatsApp us with your order number and we will guide you through the process.

Are there any items that cannot be returned?

Items purchased during sale, customised pieces, and innerwear/accessories cannot be returned. Please check the product page for specific notes.

How long does a refund take?

Once we receive and inspect the returned item, refunds are processed within 5โ€“7 business days to your original payment method.

๐Ÿ“ Sizing & Fit

How do I find my size?

Please refer to our detailed Size Chart. We recommend measuring yourself and comparing with the chart rather than going by your usual label size.

What if I am between two sizes?

We recommend choosing the larger size for a comfortable ethnic fit. Most of our garments have a relaxed silhouette that accommodates slight variation.

Do your garments run true to size?

Yes, our sizing is standard Indian ethnic sizing. However, measurements may vary by ยฑ1 inch due to the handcrafted nature of our products. Always check the size chart before ordering.

Can I get a custom size?

Custom sizing is available on select products. Please WhatsApp us at +91 6290925869 before placing your order to check availability.

๐Ÿ’ณ Payments

What payment methods do you accept?

We accept all major payment methods including UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (where available).

Is it safe to pay online on your website?

Absolutely. Our website is powered by Shopify โ€” one of the worldโ€™s most secure e-commerce platforms. All transactions are encrypted and your payment data is never stored on our servers.

Can I use multiple payment methods for one order?

Currently, only one payment method can be used per order. If you need assistance, please contact us before placing your order.

๐Ÿช Our Store & Brand

Do you have a physical store?

Yes! You can visit us at:
Shop No 2, Silverlink CHS Ltd
Hiranandani Estate, Thane โ€“ 400607

Weโ€™d love to see you in person!

What kind of products do you sell?

We specialise in premium ethnic and fusion wear for women โ€” including Salwar Suits, Kurtis, Coord Sets, Gowns, Lehenga Sets, Dresses, Tops, and more. Every piece is handpicked for quality and style.

Are your product images real?

Yes, 100%. All images on our website are of the actual products. What you see is exactly what you get โ€” no filters, no misleading photography.

How can I contact you?

You can reach us via:
๐Ÿ’ฌ WhatsApp: +91 6290925869
๐Ÿ“ง support@dazzlengrace.com
๐Ÿ“ Contact Form

Still have a question?

Weโ€™re real people and weโ€™re happy to help. Reach out anytime.

๐Ÿ’ฌ WhatsApp Us Contact Form Size Chart

We process all orders within 1โ€“2 business days. Standard shipping typically takes 3โ€“5 days, while express options are available at checkout.

Need more info? Read our full shipping policy.

We offer free delivery on orders over $75, and same-day dispatch for local orders placed before 12PM.

See all our current delivery offers.

You have 30 days to return your items if you're not satisfied. Products must be unused and in original packaging.

Check our returns policy for more information.

Donโ€™t find the answer? Ask us!